Salesforce Business Analyst - CPQ

Senior Business Analyst – CPQ Transformation

We are seeking Senior Business Analysts with hands-on delivery experience in CPQ

transformation programmes – user stories, business requirements and AI-driven process

improvements – in a complex, hybrid technology environment spanning Salesforce,

Apttus/Conga CPQ, custom applications and system integrations.

EXPERIENCE

8+ years in CPQ transformation programmes

PLATFORMS

Salesforce, Apttus / Conga

CPQ

GOOD TO HAVE

MuleSoft integration patterns

Key Responsibilities

• Write and own high-quality user stories, use cases and acceptance criteria, partnering closely with

Product Managers to maintain delivery velocity through disciplined backlog prioritisation, sprint

planning and cross-functional alignment on scope and dependencies.

• Leverage AI tools to accelerate requirements synthesis – rapidly distilling stakeholder inputs, system

constraints and business rules into structured requirements, process flows and test cases that serve as

the single source of truth for engineering, QA and revenue operations teams.

• Lead risk and dependency management across CPQ workstreams – proactively surfacing blockers,

driving lessons learned and maintaining documentation quality standards that reduce rework and

sustain delivery pace across complex, multi-team programmes.

• Deliver business requirements and AI-driven process improvements across a hybrid landscape of

Salesforce, Apttus/Conga CPQ, custom applications and system integrations.

Required Skills & Experience

• 8+ years of experience in CPQ transformation programmes, including hands-on delivery of user stories,

business requirements and AI-driven process improvements.

• Deep knowledge of CPQ platforms and the Salesforce ecosystem.

• Hands-on experience with Apttus/Conga CPQ strongly preferred – covering configuration logic, pricing

waterfalls, quoting workflows and contract lifecycle management.

• Familiarity with MuleSoft integration patterns is a plus.

• Comfortable operating in a complex, hybrid technology environment spanning multiple platforms and

integrations.

• Proven ability to rapidly learn new systems, processes and business contexts and contribute from day

one.